Frequently asked questions
What is the return policy?
We offer a 14-day return policy. You may request a return within 14 days of receiving your order, in accordance with our Refund Policy.
How can I contact customer service?
You can contact our support team by email at contact@maverni.com or via our contact form. We usually respond within 24 business hours.
When will I get my order?
Orders are processed within 2–3 business days. Estimated delivery time is 10–15 business days, depending on the destination.
Is checkout secure?
Yes. Our website uses SSL encryption and works with trusted payment providers such as Visa and Mastercard to ensure secure transactions.
How much does shipping cost?
Free shipping on orders over CAD 50; CAD 3.90 for orders under CAD 50.
